Support Debugging Tool – The wait is over

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

IMPORTANT NOTICE: The Support Debugging Tool is now GP Power Tools from Winthrop Development Consultants (http://winthropdc.com/GPPT)

Fantastic news for the all the partner consultants and developers in the Dynamics GP community.

The Support Debugging Tool for Microsoft Dynamics GP has now been released or versions 8.0, 9.0 and 10.0.

Just over two years ago I started development on a tool designed to use Dexterity triggers to watch for incorrect data appearing in a table, and then provide Dexterity and SQL logs of the activity leading up to the point when the incorrect data was saved. This tool was able to resolve a year old support case within a few days of being deployed.  That was build 1 of what was then called the MBS Support Debugging Tool.

Since then, the functionality of the tool has been improved and added to and now we have build 9 of the tool. This build has been made available to the partner community, at no charge, for their use in helping to support the Microsoft Dynamics GP application.  You can freely install the tool at your customer’s sites so it is ready and available when needed.  The tool is completely passive once installed unless it is asked to perform actions. If you are a customer and wish install the tool on your system, please discuss obtaining the tool with your partner.

Acknowledgments

I would like to take this opportunity to publically thank some of the team that helped make the release of the tool possible. Thanks to my colleagues on the Asia Pacific Microsoft Dynamics GP support team (Allan, Amy, Marian, Rob & Rochelle) for taking up the case load to give me the time to work on the development of the tool; to my previous and current Managers (Brad & Neil) for encouraging me to keep pushing for the tool to be released.

I would also like to thank a number of my colleagues in Fargo, who helped get the release code and documentation fine tuned.  Special thanks to Scott for taking ownership and driving the process to get the tool released. Thanks to Larry, Bob, Jon and Andrew for their input. To Steve, Scott (again) and Corey for their work on proofing the documentation. To Aaron, Chad and Shane for their encouragement to get the tool released and their feedback on the tools features and functionality.  To Sally for her help getting all the branding and license details sorted.

Finally, thank you to all the beta testers who provided constructive feedback to help make the tool the great utility it has become.

More Information

For more information, please see the GP Power Tools portal, which replaced the Support Debugging Tool portal.

I hope you find the Support Debugging Tool for Microsoft Dynamics GP as useful and powerful as we in Microsoft Dynamics GP Support have. If you have any questions or suggestions for the tool, please post them on the discussion group as mentioned above.

Please provide feedback on your experiences with the tool as comments on this posting.

David

This article was originally posted on the Developing for Dynamics GP Blog and has been reposted on http://www.winthropdc.com/blog.

33 thoughts on “Support Debugging Tool – The wait is over

  1. Thanks for the post David. This is really an ultimate tool for many developers and debuggers around the world.
    Great job accomplished. 🙂

    Like

  2. Dear David,
    Thank you for Writing this excellent Debugging tool, I was suppirese to see this tool, this makes our life easier.
    Thank you once again
    Regards
    Fahim AmirAli Sunesra  
    Business Consultant (GP)  

    Like

  3. David,
    Congratulations on the culmination of this long dream.
    As a participant in the Beta program I was able to solve a few problems of my own, especially trying to figure out firing events in the Field Service module for some integrating code I am developing. Needless to say, without Support Debugging Tool I would have not been able to figure out that some script events I was expecting would happen in Field Services were not causing my triggers not to fire either.
    In addition, we have all been using it at our workplace to validate and trace our own code with excellent results. The Business Analysts on staff are starting to slowly adopt the tool and are using it to trace saving operations on various Field Services tables, to the point where they are now comfortable with the log files (script.log and profile.log) and the results they are reading.
    Very powerful tool! It would be suicide not to use it when troubleshooting complex third party environments or complex transactional operations.
    MG.-
    Mariano Gomez, MVP
    Maximum Global Business, LLC
    http://www.maximumglobalbusiness.com

    Like

  4. Hi Seth
    The Support Debugging Tool is completely multi-dictionary capable. It works for whatever dictionaries are installed.
    David

    Like

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