Using Problem Steps Recorder (PSR) To Capture Replication Steps

Allan Cahill - Click for blog homepageThis is a reposting of an article Allan Cahill originally wrote on my Developing for Dynamics GP blog.

Hi

I recently had a support request where, due to time differences, I was not able to immediately stream / screen share.  It was also difficult to understand the exact set of steps taken leading up to the issue. Due to these difficulties, a viable option was to record the exact set of steps taken leading up to the problem.  This is where Windows Problem Steps Recorder (PSR) came into play.  The following is an overview as to steps to run PSR.

 

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Report Prints Incorrectly When Choosing the PDF File Format As The Report Destination

Allan Cahill - Click for blog homepageThis is a reposting of an article Allan Cahill originally wrote on my Developing for Dynamics GP blog.

I recently worked on a PDFWriter printing incident with a Customer and we ran into a format problem when choosing the PDF File format.

The Problem

Since performing an upgrade to Microsoft Dynamics GP 2010, the Customer was having an issue when printing a single page invoice, in this instance, the SOP Blank Invoice Form.  When choosing the PDF file format as the report destination, the invoice was splitting over 2 pages for a single page invoice i.e. the standard report prints with the vertical lines extended past the border in the footer or with the Customer’s modified report, the page is moved up and report was splitting to multiple pages.

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